Shipping policy
Shipping Policy
Production Time
Every Mud Silk Studios piece is handcrafted and made to order using traditional Xiangyun (mud) silk techniques.
Most orders require 7–14 business days for production before shipment. Custom orders, made-to-measure pieces, and special requests may require additional time.
If you have a specific deadline, please contact us before placing your order and we will do our best to accommodate your request.
Shipping Time
Once your order has been completed, shipping typically takes:
| Region | Estimated Delivery Time |
|---|---|
| United States | 2–5 business days |
| Canada | 3–7 business days |
| Europe | 3–7 business days |
| Australia & New Zealand | 2–5 business days |
| Asia | 2–5 business days |
Please note that delivery times are estimates and may vary depending on customs clearance, local postal services, weather conditions, and other factors beyond our control.
Shipping Carriers
We primarily ship via DHL Express, UPS, or other reliable international carriers depending on the destination.
Tracking information will be provided via email once your order has shipped.
Customs & Import Duties
International orders may be subject to customs duties, taxes, or import fees imposed by the destination country.
These charges are the responsibility of the customer and are not included in the product or shipping price.
Shipping Address
Please ensure that your shipping address is entered correctly at checkout.
Mud Silk Studios is not responsible for delays, losses, or additional shipping costs resulting from incorrect or incomplete address information provided by the customer.
Lost or Damaged Packages
If your package arrives damaged or appears to be lost in transit, please contact us within 7 days of delivery (or expected delivery date).
We will work with the shipping carrier to investigate the issue and assist in finding the best possible resolution.
Contact Us
For questions regarding shipping, production timelines, or custom orders, please contact us at:
We are always happy to help.